It seems like every January I make a resolution to read more business books. One of my favorite things to do is bring a new book with me to a diner, and read it while having a delicious breakfast. By the time I'm finished, I've learned something new, enjoyed a...

Because I run workshops on team-building and conflict management, I am often asked for the best way to turn a group of people into a high-performing team. The answer, of course, is multi-faceted, but I always start with one question: Do you have a great team leader?...

The entire world now knows about (and has seen with their own eyes) the verbal gaffe made by Steve Harvey at the Miss Universe pageant when he announced the wrong winner.  While very few of us will ever make a mistake on such a big stage, we can all make changes now...

As we swing into the last month of 2015, I’ve begun the process of looking back over my notes – those I take on old-fashioned paper, and those I type into the Notes app on my phone. There is a clear theme: the majority of presenters fail to win over their audience, and the major culprit is not verbal, or nonverbal (though both of those skill sets are a huge contributor to your success).

Picture one of those annual company meetings, where every manager, director and senior leader meets in one place for 2 1/2 days and, if successful, get a lot of planning and forecasting work done in between the socializing, sightseeing and, well, bar hopping.  During...

Headlines that Generate Stories Here are two great examples of eye-catching headlines that drew me into not just a story, but my story. In fact, little movies went off in my head. Genius! The “Don't Count Calories” headline sent me through an entire “history” channel...

As presentation coaches, Charlotte and I are always looking for ways to help our clients manage the butterflies that can easily morph into a shaky voice, dry mouth, quivering limbs and, well, the awful feeling that comes from being "verklempt." As I was perusing my...

You’re preparing for a big pitch to your boss. You’re concerned because your boss is “tough,” “hard to read” and has historically hijacked your meetings. You know the big picture and the granular details of your project, and you want your work recognized. If this...